Tuesday, April 7, 2009

Linux support.

I am thinking about hardware, be it and internal card or external thing. It is becoming rarer and rarer for anything to be plugged inside a tower box not to be working. Sometimes one has to hunt down a driver but that is a rare event too these days. External hardware, especially in the printing area is as bad now as it ever was for us Linux based operating system using folk.

My wife went out and bought a Lexmark 6550 all-in-one printer thinking that Lexmark were like Epson or Brother who either do have a Linux driver for their printers or the PPD file is included with Cups or the foomatic collection. Lexmark however do neither.

On some of their printers Lexmark use some proprietory thing that they have never released the specifications for so that some bright spark in the Linux collective can write a driver. When emailing Lexmark customer service, if it can be called that, and complain about owning what openprinting call a brick then you get a boiler plate replying that basically says we know but we don't care. Lovely.

Avoid Lexmark stuff that is not known to the openprinting database of working printers. Oh and do not bother Lexmark customer service with Linux queries of any kind as they simply do not care and a growing band of users.

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